UK BORDER AGENCY Professional Standards Unit – Complaints and Correspondence Standards and Performance Directorate
An investigation into the allegations made by Louise Perrett about her experiences working for the UK Border Agency
Full report here: investigation-report into UKBA
The report makes a number of recommendations.
They are that:
• There should be no disciplinary charges brought in respect of the UK Border Agency officers involved in this investigation.
• Consideration should be given to it becoming a disciplinary offence for staff to fail to challenge inappropriate behaviour. It further recommends that consideration should be given to whether there are other ways in which inappropriate behaviour can be routinely challenged by all staff.
• The UK Border Agency should consider engagement with the PCS concerning advice they gave to their members not to come forward with evidence for the investigation to encourage full cooperation from Union representatives.
• The Agency should consider whether there is a need for a mentoring process for new or temporary members of staff ensuring that they are able to address concerns formally and without fear of penalty.
• Cardiff staff should be reminded of the appropriate channels in which to raise concerns ensuring they know how to access it and provided support when doing so.
• Consideration should be given to minimum contract terms for staff undertaking roles in which a large amount of time is invested in their training.
• All staff within the Wales and South West Region should be reminded of the appropriate tests that can be used to assess the credibility of an applicant’s claim. Continue reading “Internal UKBA investigation into professional standards”